We are truly grateful for your patronage because your purchase helps small businesses like ours stay strong. Tis The Season is a small brick and mortar holiday store in Fredericktown, Missouri. We were established in 2015 and operate with a small staff.  Please, be patient with us as we step out into this brave new world of online sales.

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Whenever an order is placed,  occasionally we may need a couple more bits of information before we can mail your item to you.  If we reach out,  please reply to the email with the information requested at your earliest convenience.  When you respond to the email you can also let us know if it’s a gift. If it is a gift, please let us know if you would like a note made for the recipients and what it should say. 

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​Please, take a moment to read through our return and refund policies.

We realize you may be in a hurry to receive your item. So, if we  reach out and do not hear from you within 24 hours of the email, we will try reaching out to you by phone. If we cannot reach you by phone, we will wait another 24 hours for your email or return call. At that point, if we haven’t heard from you, we will cancel your order and refund your money.

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We strive to make every purchase from our store a pleasant one. However, accidents happen.

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• Should your purchase arrive damaged, contact us immediately through email or by phone. Our contact information is located below. We will need to see a picture of the damaged item within 14  days of your shipment’s estimated arrival. If the box looks damaged, please, include a photo of the box. If we have a replacement item, we will ship it to you with no extra costs. If we cannot replace the item, we will refund the amount for the broken item to your original form of payment.  It can take up to a week before that money may show on your account depending on how quickly your card processes a refund.

• Should your item not match what you ordered, contact us immediately and no more than 14 days after the item was scheduled to arrive. Our contact information is located below. If you can bring the item in to exchange it for the correct item, that is easiest and fastest. If you cannot bring the item in, we will ship the correct item to you at our cost once the incorrect item has arrived at our store. If the correct item is no longer in stock, we will refund the money you paid for the item once the incorrect item has arrived in our store. It can take up to a week before that money may show on your account depending on how quickly your card processes a refund.                                                                                                                                                                                                                                                                                        If you have questions about your order, feel free to contact us. You can contact us through email or phone call. We should get back with you quickly unless we are away from the store or helping another customer.